Refund and Returns Policy

Returns Policy

We accept returns within 14 days, starting from the day your order was delivered. Our refunds are no hassle and guaranteed provided the returns policy is met. Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
  • Footwear must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
  • When trying on footwear, please do not mark the soles or damage the shoe box
  • The cost associated with the return of Footwear is for the user account. Cherry Kicks will not bear costs associated with the return of Footwear.

Please email for any refund requests or queries.

Faulty Items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, please email We’ll arrange a return and process a full refund for the faulty item.

Size Exchanges

Should you require a size exchange for a Footwear item – Please email with the description of the item purchased and the size you require. Collection costs associated with the exchange will be for the customers account.

Need Help?

Contact us at for questions related to refunds and returns.